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Please arrive 5-10 minutes prior to your appointment. If you arrive late, the time of the appointment may be shortened to consider next appointment.
When making your either on-line or phone booking please advise us of any health conditions and any medication usage. On the day of your treatment, our team will ask you to complete a health questionnaire to ensure we are providing you the very best service and results, while assuring your comfort and safety. Please note that for certain medical conditions we will require written permission from your doctor prior to appointment. Please speak to our Customer Care team for more information.
If you need to change or cancel an appointment, we ask that you give us 24 hours’ notice or the full cost of the treatment will be charged. Please note that we request credit card details to secure your booking.
Massage memberships are available to purchase at on-line, at front desk reception or by telephone. Massage memberships are valid for a 12 months from the date of purchase. Massage membership can be shared with family or friends. Cancellation policy apply for memberships appointments. Cancellations must informed in accordance to the cancellation policy, otherwise session(s) will be deducted accordingly from the package. A membership appointment cannot not be split into multiple appointments.
We always try to match clients with those therapists whose training and expertise is most suited to their treatment requirements. However, should you find yourselves dissatisfied with your treatment, please inform your therapist as soon as possible that you wish to end the session, and we will try to find a more suitable replacement. We will not charge you, provided you terminate the session within the first 15 minutes. however, there will be a charge if dissatisfaction not reported within initial 15 minutes.
Gift Vouchers purchased at Layana are redeemable for treatments, products, or services at Layana locations. Gift Vouchers are Non-transferable, non-refundable, non-exchangeable.
Any queries or for more information, please enquire at reception or e-mail us at info@layana.co.uk